Final Report on January 2025 Trash & Recycling Communication Survey Reveals Key Insights for Improvement
Bedford, MA – April 8, 2025 – The Department of Public Works (DPW) has released the final report on the Trash & Recycling Communication survey, which was conducted from January to February 2025. The survey aimed to gather valuable resident feedback on how the DPW currently communicates about the Town's Trash and Recycling Program offerings. With 441 responses received, the survey provides important insights into communication preferences, methods, and areas for improvement.
View the full report here.
Key Findings:
The survey revealed that print mailers are the most commonly used method for residents to receive information about the DPW's Trash and Recycling Program. More residents report using print mailers over digital tools, indicating that traditional communication methods remain highly effective. Notably, the majority of respondents found it "Easy" or "Very Easy" to locate the information they needed through available communication channels.
However, the survey also pointed out that there is room for improvement in integrating the various communication methods. While print mailers are widely used, the DPW can better synchronize its digital and print communications to ensure that all residents receive consistent information, regardless of their preferred delivery method.
An interesting trend emerged from the survey when respondents were asked about additional communication methods. Many indicated a desire for methods like email or online notifications, which are already in use by the DPW. This suggests that there is an opportunity to increase awareness about the existing channels, ensuring that residents fully understand how to access available information.
One of the most notable findings was that a large number of respondents expressed a preference for text message communication. Although this is currently beyond the DPW's existing communication capacity, it points to a potential avenue for future expansion. The Town may wish to consider exploring the feasibility of a Town-wide push notification system to deliver non-emergency, informational text messages to opt-in participants, in the future.
Current Communication Methods:
The following communication tools and resources are currently available to Bedford residents:
- Print Annual Trash & Recycling Guide – Sent by physical mail each year around July 1.
- Print Quarterly Mailers – Sent at the beginning of each calendar quarter by physical mail.
- Waste Wizard Tool – Available at www.bedfordma.gov/recycling this tool includes a digital and printable calendar, weekly email reminders or iCal notifications, a comprehensive “how to dispose of…” search tool, as well as options for bulky item scheduling and missed pickup reporting.
- Trash and Recycling Subpage – Located at www.bedfordma.gov/recycling
- “News Flash” Email Reminders – Sign up for general DPW or Trash and Recycling specific reminders by email at https://www.bedfordma.gov/list.aspx.
- The Bedford Citizen Recycling Know No’s Column – Published monthly and available at https://thebedfordcitizen.org/tag/recycling-know-nos/.
- A-frame Signage – Physical signage located in front of the DPW Building, 314 Great Road, used occasionally to convey important messages.
Looking Ahead:
The DPW appreciates the thoughtful and engaged responses from residents. It is clear that the community cares deeply about the Trash and Recycling Programs, and many are eager to contribute ideas for improvement. As a result, the DPW is committed to refining its communication strategy to ensure that all residents have easy access to the information they need to participate in these essential programs.
DPW will continue to evaluate and enhance its outreach efforts, including the exploration of new communication tools, such as text message alerts and push notification systems.
As always, the DPW is available for questions or to provide more information. We can be reached at (781)275-7605 x4261 or by email.